For anything: a question before you order, help with a report you've received, a correction, a refund, or a complaint. We reply within one working day, usually much sooner.
Reply to the email your report came in
Every report is delivered by email from us (and on WhatsApp if you gave a number). Replying on that thread is the quickest way to reach the person who prepared your report.
PakkaCheck
PakkaCheck is operated by Manasa, an individual (sole proprietor) based in Hyderabad, Telangana, India. PakkaCheck serves customers across India for projects in and around Hyderabad.
Hours
We read messages from 9am to 9pm IST every day, including weekends, because that is when people visit sample flats. Reports are researched on working days; the delivery timelines on the Delivery page are in calendar hours and already allow for this.
Complaints and escalation
If you are unhappy with a report or with how we handled a request, write to hello@pakkacheck.com with “Complaint” in the subject line. It is read by Manasa, who is responsible for the service, and answered within 3 working days with what we found and what we will do. The same address is the point of contact for any question about your personal data under India's Digital Personal Data Protection Act, 2023 — see Privacy.
Builders, agents and lenders
We are glad to correct a factual error in any report — write to the same address with the record that shows it and we will check it against the source within 3 working days. What we do not do is take listing fees, advertising, referral money or “verification packages” from developers, channel partners or lenders, and we do not remove accurate findings on request. Our only customer is the buyer.
Press and partnerships
Journalists, consumer groups, housing lawyers and anyone building for Hyderabad home-buyers: same inbox, we would like to hear from you.
PakkaCheck · Hyderabad, Telangana, India · hello@pakkacheck.com